Quality & After-Sales

Before production

Tell us the material, finish, dimensions, plating, stone and packaging requirements that matter to you. Where applicable, we confirm approved samples or specifications before production.

If something is wrong

Please contact us promptly with your order reference, the affected quantity, a clear description and photographs or other evidence. We will review the concern against the agreed specifications and discuss the appropriate next step.

Returns and resolutions

Because wholesale and custom jewelry projects differ, do not send goods back before contacting us for instructions. Return eligibility, freight responsibility and any repair, replacement, credit or other resolution depend on the written agreement and applicable law. This page does not change rights that cannot be excluded by law.

Contact support@jewelryfactory.com or visit our contact page for help.